Our assembly instructions are cleverly designed so that everyone is able to install our furniture with ease. We were so committed that when designing the instruction steps and manuals, we hired ‘dummies’ with zero furniture assembling experience to test out, we made changes to the manuals along until not a single person makes any mistake assembling so you can have a peace of mind that nothing will go wrong. Please note that improper assembly of a product is not included under warranty.However, Lifely* may provide the part that is damaged in the course of assembling the product at a reasonable cost. Delivery cost of the part will be covered by the customer

Cushie warrants that all goods are free from defects in materials and workmanship and are of acceptable quality and durability for the purpose for which they are designed. This warranty is provided in accordance with applicable consumer protection laws in the United States.

If you receive a product with a manufacturing defect, such as missing parts, or a defect that hinders the product's intended use, please take clear photos or videos illustrating the issue and contact us as soon as possible, ideally within 21 days of receiving your delivery.

The best solution to any product issue depends on the nature of the defect and the outcome that works best for you. We will work with you to find a satisfactory resolution. Depending on the circumstances, we may offer one or a combination of the following:

• Send you any missing parts or components;
• Suggest a self-repair method (with compensation where appropriate);
• Replace the product (subject to availability);
• Offer you an alternative product; or
• Provide a partial or full refund. Any approved refund will be issued to the original payment method.

If a product has a significant defect or otherwise fails to meet applicable consumer protection standards, you may be entitled to a replacement, repair, or refund in accordance with applicable U.S. federal and state consumer protection laws. We assess all warranty claims on a case-by-case basis to ensure every claim is handled fairly.

If we determine that a return is necessary as part of the warranty process, we will not charge you for return shipping. We will also cover the shipping costs for any approved replacement product.

We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.

No. We do not offer those services at the moment.

Unfortunately, we don’t offer an assembly service. But we do provide easy-to-follow assembly manuals for every product you purchase.